Refund Policy

Last Updated: December 2025

Tensor Logic Digital is committed to providing high-quality temporal analytics services. We stand behind the accuracy and reliability of our data processing infrastructure.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for annual subscriptions if the system fails to maintain technical uptime or provides mathematically inconsistent baseline calibrations.

This guarantee covers issues such as:

System downtime exceeding our published SLA commitments
Computational errors in baseline calibration algorithms
API response errors or data integrity issues
Dashboard technical failures that prevent access to core features
Failure to deliver promised temporal analytics outputs

2. Monthly Subscription Refunds

Monthly subscriptions are eligible for prorated refunds within the first 7 days of the billing cycle if you experience technical issues with the API or dashboard that prevent normal use of the service.

3. Technical Support First

Before requesting a refund, please contact our support team at contact_nospam_@tensorlogic.io. Many issues can be resolved quickly through:

Configuration adjustments
API troubleshooting
Account verification
Data re-processing

4. Non-Refundable Scenarios

Refunds are not available for:

Subjective dissatisfaction with the computational logic, simulated outputs, or how the user chooses to apply the data to their personal schedule
Change of mind after the refund period has expired
Subscription renewals (must be canceled before renewal date)
Services already consumed beyond the refund eligibility window
Violation of our Terms of Service

5. How to Request a Refund

To request a refund, please contact contact_nospam_@tensorlogic.io within the eligible refund period and provide:

Your account email address
Transaction ID or receipt
Detailed description of the technical issue or accuracy concern
Screenshots or error logs (if applicable)

6. Refund Processing Time

Approved refunds will be processed within 5-7 business days and returned via the original payment method. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

7. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

You will retain access to the Services until the end of the current billing period
No further charges will be applied
Your data will be retained for 30 days in case you wish to reactivate

8. Billing Errors and Unauthorized Charges

If you believe you have been charged in error or notice an unauthorized transaction, please contact us immediately at contact_nospam_@tensorlogic.io. We will investigate and resolve billing discrepancies promptly.

9. Chargeback Policy

We encourage users to contact our support team before initiating a chargeback with their payment provider. Chargebacks may result in immediate account suspension while the dispute is under review. Repeated or fraudulent chargebacks may result in permanent account termination.

10. Policy Updates

We reserve the right to update this Refund Policy at any time. Significant changes will be communicated via email to active subscribers. Continued use of the Services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For refund requests, billing questions, or technical support, please contact: contact_nospam_@tensorlogic.io